Support Requests

Support Request Procedure
It is always better to e-mail us as a help ticket is created and tracked, everything that happens in and around the problem is recorded, so that it may be re...
Thu, 4 Apr, 2019 at 11:33 AM
Submitting a ticket via the portal
An easier way of getting support is by filling out a support form. When you do, you provide more accurate information about the problem and make it more eas...
Thu, 4 Apr, 2019 at 11:36 AM
Afterhours Support
Our operating hours are usually between 08:30 am and 16:30 pm, Monday to Friday. However, we are understand that sometimes things go wrong outside of these ...
Thu, 4 Apr, 2019 at 2:20 PM
Call Out Requests
All Call-Outs will be billed for unless we find that it is not necessary. However, this will be determined once we are on site. Callouts will be billed for ...
Thu, 4 Apr, 2019 at 2:25 PM
Service Level Agreements
Blu-Vine Technologies may have an SLA in place with you. Your support fee's and structures will be in line with those stipulated within the agreeme...
Thu, 4 Apr, 2019 at 2:32 PM
Warranty, Repairs & Maintenance
Blu-Vine Technologies and their appointed subsidiaries/partners are responsible for the warranty and maintenance of hardware that has been supplied to you b...
Thu, 4 Apr, 2019 at 2:35 PM